How can we help you?
DarwinMail is committed to quality customer service to resolve your issues as quickly as possible. We use a ticketing system to manage, track and resolve every support enquiry. We promise to respond within 4 working hours.
The best way to reach us
Open a support ticket to tell us about your issue. Add your details and we're committed to replying within 4 working hours.
If you need to speak to us urgently, you can call the support team straight away on +44-20-7060-2000 between 9am-6pm (UK), Monday-Friday.
Our commitment to quality
See our quality of service commitment to find out how we manage calls and seek to provide exceptional customer satisfaction.
An industry survey on the mobile sector discovered that:
- 39% of customers are unhappy with the service
- More than 25% of support staff were unable to answer basic tariff questions.
